Informativa sulle spedizioni

At EosCus, we are committed to providing fast, reliable, and seamless delivery to all our customers.We ship through our partners such as UPS/FedEx.

Processing Timeframes:

  • Orders are prepared and dispatched within 1 to 3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • After placing and paying for your order, you will receive an order confirmation email.
  • Once your order has been prepared and shipped, we will send you an email with your tracking number so you can track your shipment.

Delivery Areas, Times, and Costs:

EosCus currently delivers to the following countries with tracked delivery:

Country Delivery Time Shipping fee
United Kingdom 6 - 12 Business days Free Shipping
United States 6 - 12 Business days Free Shipping
Australia 6 - 12 Business days Free Shipping
Canada 6 - 12 Business days Free Shipping
Germany 6 - 12 Business days Free Shipping
Spain 6 - 12 Business days Free Shipping
Ireland 6 - 12 Business days Free Shipping
New Zealand 6 - 12 Business days Free Shipping
Luxembourg 7 - 14 Business days Free Shipping
Singapore 7 - 14 Business days Free Shipping
Switzerland 7 - 14 Business days Free Shipping
Netherlands 7 - 14 Business days Free Shipping
Austria 7 - 14 Business days Free Shipping
Sweden 7 - 14 Business days Free Shipping
Belgium 7 - 14 Business days Free Shipping
Finland 7 - 14 Business days Free Shipping
France 7 - 14 Business days Free Shipping
Japan 7 - 14 Business days Free Shipping
South Korea 7 - 14 Business days Free Shipping
Italy 7 - 14 Business days Free Shipping

Please Note: All delivery timeframes are estimates and not guarantees. Please allow for potential delays due to weather conditions, carrier delays, customs processing, or a high volume of orders during peak seasons. We are not responsible for delays outside of our control, but we will do our best to keep you informed.We recommend placing your orders early to ensure they arrive on time.

All customs duties, taxes, and import fees are fully covered by us. You will not be charged any additional fees upon delivery.

Tracking

A tracking number will be sent to you by email as soon as your order has been dispatched.

LOST/MISSING PACKAGES

EosCus is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

Incorrect or Incomplete Address

If the tracking status shows “Wrong Address” or “Incomplete Address,” we are unable to process a full refund for the order.

If the package is returned to us due to an address issue, we can arrange a reshipment. Please note that a reshipping fee will apply, and the cost will depend on the destination country and shipping carrier.
In such cases, we kindly ask customers to contact our support team as soon as possible so we can work together to find the best available solution.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Need Help?

If you have any questions or need assistance, please contact us:

Store name: EosCus

Email: service@eoscus.com

Customer Service: Monday to Sunday: 9:00am – 5:00pm (GMT/BST)

We aim to respond to all enquiries within 24 business hours.