Shipping policy
At EosCus, we are committed to providing fast, reliable, and seamless delivery to all our customers.We ship through our partners such as UPS/FedEx.
Processing Timeframes
- All orders are processed within 2-5 working days.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been processed and is ready for shipment.
Delivery Areas
EosCus currently delivers to the following countries with tracked delivery:
| Country | Delivery Time | Shipping fee |
|---|---|---|
| United Kingdom | 7 - 20 working days | £9.9, free shipping over £59 |
| Australia | 7 - 20 working days | £9.9, free shipping over £59 |
| Canada | 7 - 20 working days | £9.9, free shipping over £59 |
| United States | 7 - 20 working days | $9.9, free shipping over $59 |
Please Note: All delivery timeframes are estimates and not guarantees. Please allow for potential delays due to weather conditions, carrier delays, customs processing, or a high volume of orders during peak seasons. We are not responsible for delays outside of our control, but we will do our best to keep you informed.
All customs duties, taxes, and import fees are fully covered by us. You will not be charged any additional fees upon delivery.
Tracking
A tracking number will be sent to you by email as soon as your order has been dispatched.
Need Help?
If you have any questions or need assistance, please contact us:
Store name: EosCus
Email: service@eoscus.com
Customer Service: Monday to Sunday: 9:00am – 5:00pm (GMT/BST)
We aim to respond to all enquiries within 24 business hours.